Refund Policy
Refund Policy for RareVAults collections
Thank you for shopping at Rarevaults collection. We appreciate your business and strive to provide high-quality items and service. Please read this policy carefully before completing your purchase, as it outlines the conditions and terms regarding cancellations, returns, and refunds.
1. Order Cancellations & Refund Processing Fee
Because orders are processed quickly into our fulfillment system, any order that is placed and subsequently canceled or approved for a refund at the customer's request will be subject to a 30% administrative and restocking fee.
The remaining 70% of the original purchase price (excluding original shipping fees) will be credited back to your original payment method.
Processing fees charged by third-party payment providers are non-refundable.
2. Returns Eligibility & Timelines
To be eligible for a return and refund:
You must contact customer support within 14 calendar days of receiving your delivery.
Items must be unused, in their original, unopened packaging, and in the exact same condition as when you received them.
Sealed collectibles (such as sealed trading card products, boxes, or packs) must remain completely factory-sealed. Any item that has been opened, tampered with, or unsealed is strictly non-refundable.
3. Non-Returnable Items
The following items are final sale and cannot be returned or refunded:
Opened or unsealed collectible items (e.g., individual single cards, opened booster packs, or unsealed boxes).
4. How to Request a Return
Contact our support team with your order number, receipt or proof of purchase, and the reason for your request.
If your return request is approved, you will receive instructions on where and how to send your package.
Return Shipping:
Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable. We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
5. Damaged or Incorrect Orders
If your order arrives damaged during transit or if you received the incorrect item, please contact us within 48 hours of delivery with photographs of the item and packaging. Damaged or incorrectly fulfilled orders will be inspected and resolved via replacement or full store credit without incurring the 30% fee.
6. Contact Us
For any questions regarding our Return & Refund Policy or to initiate a return request, please reach out to us via our customer support channel on the website.
